We always insure our packages. If something arrives broken, you will receive either a replacement or a refund.

• Tip: Take a photo of the sealed box beforehand and record a video while opening it; this will serve as proof for our insurance company.

Yes, we ship all our packages with tracking. You can track your package through our shipping portal.

These vary by country, so please check the estimated shipping time for your country above.

• Tip: Delivery to a pickup location is often faster than delivery to a home address
• Tip: Keep in mind that delivery times may be longer during busy periods such as Christmas, Mother’s Day, etc. Sometimes the postal service can’t handle the volume, so be sure to order well in advance.
• Tip: Track your shipment on our shipping portal. You should be able to find all the information you need there. If you're having trouble, send us a message via chat and we'll take a look.

Yes, we process orders received by 9:00 PM. We have our own shipping center, so packages are sent directly to the depot. That’s why most packages to the Netherlands, Belgium, Germany, and Luxembourg are delivered the very next day.

That’s certainly possible. Please always request a return within 14 days, follow the instructions, and either mail the product to us or bring it to one of our stores along with the return slip.

• Returns are at your own expense and risk.

No, most butterflies and insects sold in our stores are not protected and may be freely traded and imported.

We carry a number of rare butterflies in our selection that are protected species. As such, they come with official CITES documents, which you will receive along with the butterfly.