Refund Policy

Right of Return | You have the right to cancel your order up to 14 days after the date of receipt without giving a reason. After cancellation, you have an additional 14 days to return your product. You will then be credited the full order amount, including shipping costs. You are only responsible for the costs of returning the product from your home to the online store. If you exercise your right of withdrawal, the product must be returned to the merchant (Kornet van Limburg Stirumstraat 44A, 8121DZ, Olst, Netherlands) with all accessories provided and—if reasonably possible—in its original condition and packaging. To exercise this right, please contact us at info@keylimestore.com. We will then refund the order amount within 14 days of receiving your return notification, provided the product has already been returned in good condition. If the product is damaged or the packaging is damaged beyond what is necessary to try the product, we may charge you for this reduction in value. Please handle the product with care and ensure it is properly packaged when returning it. Download the return form here.

Exchanging a product | Wouldyou like toexchange your product? That’s no problem at all. To do so, please contact info@keylimestore.com. However, you are responsible for the costs of returning the product.

Incorrect delivery address provided | Did you accidentally provide the wrong delivery address? Please contact us as soon as possible. We’ll do our best to change the order for you.

Custom-made Exceptions | Certain products purchased through this online store are custom-made according to the specifications you provide. For example, the cracking of a geode. Therefore, the right of withdrawal does not apply. The sale is final upon successful payment.